Who this policy covers
This policy applies to 247 Orem Water Damage Restoration, a water damage and mold dispatch service at 560 S State St, Orem, UT 84058, and to this website. It explains what information we receive, why we need it, and the choices you have. It is effective in 2026.
Our service is call-only. The main way we receive information from you is when you speak to the dispatcher on the phone.
What we receive when you call
When you call, the dispatcher may ask for your name, the address of the property, a callback number, and a description of the water or mold problem. We may also ask which rooms are affected and whether an insurance claim is involved.
Your phone number is also visible to our phone system when you call. Share only what is needed to describe the problem, and do not read out payment card or government ID numbers, because dispatch does not require them.
Call recording
Calls to our line may be recorded for quality and training purposes.
If you prefer not to be recorded, tell the dispatcher at the start of the call and ask how else they can help. Recordings help us check that safety advice was clear and that the details passed to a crew were correct.
How we use what you tell us
We use call information to understand your situation, to give safety guidance, and to connect you with licensed and insured restoration professionals who can work at your address. Those professionals receive the details they need to reach the property and plan the job.
We also use call information to review how well the dispatch line is working. Scope and price are explained to you before any work starts, so the details you share on the phone are the beginning of a conversation, not an agreement.
Website technical logs
Like most websites, this site may use basic technical logs. These can record things such as the page requested, the date and time, and general device or browser information. We use them to keep the site running and to fix technical problems.
The site has no accounts, and visiting it does not require you to give us any personal details.
Sharing and disclosure
We share call details with the restoration professionals we dispatch so they can do the job. We may also disclose information when the law requires it, when a valid legal request compels us, or when it is needed to protect someone from immediate harm.
We do not ask you to give information to anyone other than the dispatcher and the crew at your property.
Keeping information safe and how long we keep it
We limit access to call information to the people who need it to dispatch, review quality or meet legal duties. No method of storage or transmission is perfectly secure, so we cannot promise absolute protection.
We keep call information for as long as it is useful for the purposes above or as the law requires, and then it is removed or anonymized.
Your choices
You may ask what information we hold about you, ask us to correct it, or ask us to delete it where the law allows. Call the dispatch line and explain your request, and we will tell you what we can do.
You can decline to answer any question on a call. Some answers, such as the address, are needed for a crew to reach you.
Children and other websites
Our service is meant for adults who own, rent or manage property. We do not knowingly collect information from children.
Links on this site point to other pages on this site. If we ever link elsewhere, that site has its own policy, and this one does not govern it.
Changes to this policy
We may update this policy as our service changes. The effective year at the top shows which version you are reading. If you have questions, visit the contact page and call the dispatch line.